how to find the best plumber

Of course, we're all looking for the best plumber. Who wants an average or bad one when you can have greatest. The best plumber can mean different things to different people, some people it could be the cheapest plumber, some the first plumber who can come. Either way, we are looking for our version of the finest plumber.

26 ways to find the best plumber

  1. Leading local plumber reviews

You want a company that both has many reviews and they are top and positive reviews. It's normal for a company to have a a few negative reviews, so don't write off a company if they have a couple that aren't premier. Read these ones in full, don't just skim the heading.

2. Relevant experience

You'll want a to find a plumber who has the foremost experience with the same type of job you are getting done. Ideally someone also with local experience so they understand the local architecture if that's an element to the job and nature including trees and soil.

3. Clear verbal, written, email and SMS communication

If a plumber is going to be late, at the very least, you would want phone call or message first stating so and a new expected time of arrival.

4. Friendly, helpful and customer first approach

From your first contact, have they been friendly, warm and courteous. If this is not the case then they also may not be when they are doing the job.

5. Accommodating & flexible

Any plumber you agree to work with should be a little flexible with their time and your ideas. If they are demanding and telling you how it is going to happen, you may not end up with what you want in the end.

6. Confidence and a yes I can attitude

During any discussions and communication you wan to get a sense of confidence in the plumber being able to do the job you want done. Any hesitation may be a sign they don't have the knowledge or experience in the job which could increase the chance of problems with pipes, drains or other work.

7.Upfront pricing

A plumbers cost should be able to be provided upfront in a fixed price quote before they start work. You'll want to know the complete cost and not suffer price shock once the work has been completed. Nor should there be any surprise add-ons or extras at the completion of the work.

8. Standardised pricing

The price of a tap being installed or toilet being unblocked shouldn't really vary from job to job. Their should be a standard price that you can see them get from a tablet or a pricing book to ensure you aren't getting over charged. Of course there can be some variations in jobs if there is something abnormal about it, but if the price doesn't seem right, it's good to ask if they use standard pricing.

9. Competitive pricing

When you receive quotes back from the plumbers you have spoken to and have inspected the job at your property, prices should be competitive. This doesn't necessarily mean the cheapest plumber. If a plumbers cost is 30%, 40% or more than other plumbers, it should raise some concerns and you should ask some questions about the price. If the price then is magically dropped to be in line with the competition rather than justified, this may not be a good sign either.

10. Discounts for repeat business

If you are a regular customer, it doesn't hurt to ask for a discount as your loyalty may be appreciated and rewarded.

11. Scope of works

You should receive a full scope of works with any quote so it is clear and agreed what work will be done. It's always a good reference to make sure you are getting everything you want to be done before you start and a list you can refer back to at the completion of the job.

12. Fully licensed plumber

Any plumber carrying out any plumbing works should be fully licensed to carry out those works at your home or property. hey may have the skills or experience to do so, but you also want them to be licensed.

13. Fully insured

An insured plumber is a must and something you should check first. Any work carried out by a plumber at your home or business should be covered by the plumbers insurance. They should never do any work that they are not covered to do. If they do and there is any injury to anyone as a result or damage to your or a neighbours property, there will certainly be a financial and legal mess to sort out whose responsibility it is and who is paying.

14. Same day service

When you need a plumber most, you want one who can make it work for you and get someone out the same day. I've got some availability in two weeks time isn't going to be much help to you when you need a plumber today.

15. Warranty call prioritisation

If a plumber has installed or repaired an item and it is playing up, you should be a top priority for your plumber to get back to your residence and fix it. As a customer of theirs for something that has gone wrong, you shouldn't have to go to the back of the queue and wait weeks for them to come and fix the faulty installation.

16. On time and prompt service

No one wants to be kept waiting, so if you have made an appointment, you should expect the plumber you have chose to be on time. We all know things can go wrong, but if they are late 2 or 3 times, it probably isn't unexpected events. This also applied to quotes, you shouldn't have to wait or have to chase up quotes when they don't arrive.

17. Fully stocked vehicles

If you are getting a small or general plumbing job done, a plumbing vehicle should be stocked with the parts and accessories to carry out the work on the spot. Their should be no need for them to jump in the van and head of to the local Bunnings or put in an order for a delivery to site by Reece Plumbing. This can only add time to to job which can be an inconvenience to you and could actually mean it costs you more.

18. Branded vehicles

To know you are getting a company employee and your job hasn't been outsourced or sub contracted out, you should expect company branded vehicles to arrive on site. If they are from a different company then the quote you got or unbranded, it's probably prudent to ask a few questions. If they are not direct employees, they may be great plumbers, but they may not be completely familiar with the job or the standards of the company.

19. Uniform with plumbing companies logo

You should expect someone working on your job to be in the companies plumbers uniform. This can indicate they work for the company and should uphold the companies standards, whereas someone not in a uniform or with a different logo on it may be a sub contractor. It doesn't mean they aren't good at their job, it just means they may not be fully aware of the companies standards and expectations for clients as they aren't a company staff member.

20. Presentable staff

Trade work can be dirty at times and we all understand that. So one shouldn't expect a plumber to turn up in a brand new crisp uniform for every job a principal would be proud of. A little pride in ones appearance and no tears or holes in the uniform is probably a good sign for the attention to detail and standard of the finish on your job. Of course, allow a little leeway and less judgement if the plumber is there to work on your sewer pipes or will be in a 6 foot muddy hole all day.

21. Quality parts

The best plumbers will use quality parts that they trust will have a reasonable lifetime. Better parts should give you better performance, last you longer and in turn actually save you money. If a tap or pipe is installed, you shouldn't be repairing or replacing it for years.

22. Quality workmanship guarantee

You'll clearly want precision plumbing work with any job you are getting done and the best work should be foremost in your plumbers approach. All work should be come with a workmanship guarantee so if anything does go wrong in a reasonable period of time, it will be fixed at no cost to you.

23. Work exceeds codes

There are codes for work that is completed by a tradesman in the construction industry. The best plumbers should exceed these codes to be on the safe side, ensure the quality of their workmanship and so that it lasts the test of time. In the long run, this should save you money as you aren't having to do running repairs and replacement should be a few more years away.

24. Respect and protection of your property

General care should be taken around the home for any job by your plumber. It is especially the case for indoor work where drop sheets should be used and shoe covers offered to be worn.

25. Disposal of parts and old appliances

When the job is completed, your plumber should be taking away any waste, packaging and old appliances. The last thing you want to do is figure out how you are going to get rid of a bunch of old cracked pipes or a water heater and then have to pay for their disposal.

26. Full clean up

With any job, inside or outside, there can be a lot of dirt or dust, so you want a plumber who would make his mother proud and knows how to clean up after themselves. The area should be as clean or if not cleaner when they leave than when they arrive.

This list of way to find the best plumber is also a checklist for plumbers want to be the best. Everything on this list is what customers are looking for. Each customer is looking for different things, so they may not all want everything on the list, but some things will be important in choosing a plumber to some and different for others.